Privacy Policy

This Privacy Policy describes how SymptoSense are collects, uses, and shares information when you use our mobile chatbot application SymptoSense. By using SymptoSense, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use our App, we may collect the following types of information:

• Personal Information: such as name, email address, gender, and age if you voluntarily provide it while interacting with the chatbot or creating an account.
• Health-Related Inputs: any symptoms, wellness goals, or health-related data you provide to the chatbot for assistance.
• Usage Data: such as device information, IP address, app usage metrics, and interaction logs to help improve the service.
• Crash Logs and Diagnostics: to identify bugs and performance issues.

2. How We Use Your Information

The data collected is used to:

• Operate and improve the App functionality and user experience.
• Provide you with health-related responses and suggestions.
• Monitor app usage trends and identify service issues.
• Send important notifications or updates (with your permission).
• Comply with legal obligations or protect our legal rights.

3. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. All sensitive information is encrypted during storage and transmission. However, no system is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information. Your information may be shared in the following cases:

• With trusted third-party service providers that support app functionality (e.g., analytics, cloud storage).
• As required by law or to comply with legal processes.
• To protect and defend our rights or property.
• With your explicit consent.

5. User Control and Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal and operational obligations).
• Withdraw consent at any time if processing was based on consent.

6. Data Retention

We retain your information for as long as necessary to provide you with the service, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

SymptoSense is not intended for children under 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App and updated with the new "Last updated" date above. Continued use of the App after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us.